Legal

Refund & withdrawal notes

These notes summarise how refunds and withdrawals work for programmes sold by tercerb studio. They complement statutory protections available to consumers in Singapore, including remedies under the Consumer Protection (Fair Trading) Act where applicable.

1. Who this policy covers

Individual purchasers and corporate buyers who paid invoices directly to us may request refunds subject to the timelines below. If your employer purchased seats, they must submit requests through authorised billing contacts.

2. Cooling-off window

For eligible digital services where delivery has not substantially begun, you may withdraw within fourteen calendar days of purchase confirmation unless you expressly waived the right at checkout for a discounted early-access bundle. Waivers, when used, appear as a separate checkbox with plain-language explanation.

3. Full versus partial refunds

Full refunds apply when we cancel a cohort or materially change schedules beyond seven days. Partial refunds may apply if you withdraw after accessing more than thirty percent of downloadable materials—finance will prorate against documented usage logs.

4. Non-refundable items

Third-party exam vouchers, bespoke advisory blocks already delivered, and shipping for printed materials are non-refundable once ordered on your behalf. Government fees or disbursements pass through at cost.

5. How to request a refund

Email [email protected] with invoice number, participant names, and reason codes (schedule conflict, medical, employer mandate change). We acknowledge within two business days.

6. Processing timeline and method

Approved refunds return to the original payment method within fourteen business days unless the processor imposes a longer settlement window, in which case we will notify you with the expected date.

7. Cancellations initiated by us

If facilitators fall ill and we cannot substitute within forty-eight hours, you may choose a full refund or a seat transfer to the next cohort. We document either path in writing.

8. Exceptions for misconduct

Violations of acceptable use—such as harassment or credential sharing—void refund rights except where prohibited by law.

9. Consumer assistance

If you believe a term is unfair, you may escalate to CASE Singapore or other dispute resolution channels. We cooperate in good faith with mediation requests.

10. Contact

Questions about this policy: [email protected] or +65 67474264. Postal address for formal notices: 54 Sims Drive 01-1005, Singapore 380054, Singapore.